(haipo) The Osem-Nestle company issued a public notice calling for the recall of a small portion of its bottles. Classic ketchup 750 grams, after an inspection revealed that due to a specific fault, they contained spicy ketchup, contrary to what is stated on the packaging. The company emphasizes that the product is safe for consumption, but since the contents do not match the labeling, it is working to collect the bottles from the market and invites consumers to receive an alternative product.
The problem: spicy ketchup in classic ketchup bottles
The recall relates to the following product:
- Product Name: Classic ketchup
- contents: 750 g
- barcode: 7290000072623
- Batch: 62022828
- Expiry Date: 21.7.2027
- Production hours: 22:00 AM – 23:59 PM
An inspection revealed that a small portion of the bottles contained spicy ketchup instead of classic ketchup. The company emphasizes: The product is safe for consumption., and the difference is only in taste.
Osem-Nestle: Workers collect products
The company is working in coordination with the Ashkelon District Food Service to collect the relevant products from the market. In its public statement, Osem-Nestle wrote that it apologizes for the incident and emphasizes that food quality and safety are its top priorities.
Consumer Guidelines – How to Get a Replacement Product
Consumers who purchased the product are invited to contact the company's consumer service to receive a voucher for a replacement product: by phone: 1-700-70-76-76
Site: https://www.osem-nestle.co.il/contact-us
Email: [email protected]
Consumer service is available to the public for any additional questions.