Choosing electrical products for the home is not always a simple matter. In any category, whether it is cleaning products or kitchen products in general – there is a very wide variety of different products. Along with this, there is a huge importance of purchasing electrical products for the home from an official importer, and we hear this almost every day. So is there really such a great importance to purchasing from an importer, why and from which importer is it best to buy? We will explain this and more to you in the next article that you are about to read.
Full warranty, reliable service
One of the most significant advantages of purchasing home electrical products through an official importer is reflected in the level of warranty you receive. Typically, an official importer will offer a comprehensive warranty over a long period, take for example the Lattice, the leading official importer in Israel of a selection of quality electrical and electronic products. With official importers, you can receive an official warranty from them - which means you can be sure that they will repair any product that breaks down under the warranty, and if they are unable to repair it, they will replace it. When purchasing from a parallel importer, it is not certain that you will be able to receive the same conditions, and this alongside the service of an official importer, which in many cases will be much more efficient.
Original spare parts only
Speaking of repairs, it's important to know that an official importer will repair your device covered by warranty, if necessary, only with original spare parts. When it comes to electrical and electronic products, a very big concern today is the availability of spare parts when needed. Along with this, parallel importers in some cases even tend to replace with non-original parts. Well, when you purchase from an official importer, you have nothing to worry about - that's really not the case.
Laboratory and troubleshooting
An official importer will usually offer professional laboratory services whose main purpose is to handle products in any case where there is a malfunction of one kind or another. In cases where the product simply arrived defective – you are covered under the warranty, but first the product must go through the laboratory. The laboratory examines the source of the problem, and it is also the one that decides whether it is necessary to provide you with a completely new product instead of the product you received or, alternatively, whether it can be repaired. Every product that you order and choose to send to the laboratory under the warranty of a reliable official importer like Sarig is carefully tested and repaired if necessary in accordance with the strictest and best standards when it comes to repairing home electrical products.
Professional and available service
Another equally important advantage of official importers is that they operate professional and reliable customer service, which is not something you can get from an official importer. So in any case where you have a problem, you believe that the product arrived defective or even you are having difficulty using your product and need assistance – you can be sure that there are expert professionals who are here to provide you with service for any trouble that may arise. This is a particularly significant advantage, which you will not always be able to enjoy if you choose to purchase from a parallel importer and "save a few shekels."
The bottom line
In today's world of shopping, in many cases when it comes to purchasing electrical products for the home, purchasing from a parallel importer can be tempting because it may be slightly cheaper. However, it is important to take into account that the saying "what is cheap later becomes expensive" is absolutely true here, since with a parallel importer you will not be able to receive the same level of service as you can from an official importer, certainly not when it comes to repairing defective products if necessary.